Shipping Policy

Last Updated: June 2026

At Mumtazz Hair Design, we aim to process and deliver your order as quickly and efficiently as possible.

Processing Times

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Processing times may be extended during promotional periods or high-demand seasons.

Delivery Areas

We currently deliver throughout South Africa.

For deliveries outside South Africa, please contact us before placing an order.

Delivery Timeframes

Estimated delivery times:

• Major Metropolitan Areas: 2–5 business days
• Regional Areas: 3–7 business days
• Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on courier operations.

Shipping Costs

Shipping costs are calculated during checkout and depend on:

• Delivery location
• Order size and weight
• Courier rates

Any applicable shipping charges will be displayed before payment is completed.

Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

Damaged Deliveries

If your package arrives visibly damaged:

• Photograph the package immediately.
• Notify us within 48 hours of delivery.
• Retain all packaging materials for investigation.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery details. Mumtazz Hair Design cannot be held responsible for delays or losses resulting from incorrect information supplied during checkout.