Refund and Returns Policy
Last Updated: June 2026
We value customer satisfaction and strive to provide high-quality products and services.
Product Returns
Returns may be accepted under the following conditions:
- The product is unopened and unused.
- The product is returned within 7 days of delivery.
- The product remains in its original packaging and condition.
Proof of purchase is required for all returns.
Non-Returnable Products
For hygiene and safety reasons, we cannot accept returns on:
- Opened haircare products
- Used products
- Custom orders
- Gift vouchers
- Sale or clearance items
Unless the item is defective or supplied incorrectly.
Defective or Incorrect Products
If you receive a defective, damaged, or incorrect product:
- Notify us within 7 days of receiving your order.
- Provide photographs and order details.
- Once verified, we will arrange a replacement, exchange, or refund where appropriate.
Refund Process
Approved refunds will be processed using the original payment method where possible.
Refund processing times may vary depending on your bank or payment provider.
Salon Services
Due to the nature of professional salon services, refunds are generally not offered on completed services.
If you are dissatisfied with a service:
- Please contact us within 7 days of your appointment.
- We will assess the concern and may offer a corrective appointment where appropriate.
Contact Us
For any return, refund, or exchange enquiries, please contact:
Mumtazz Hair Design
Phone: 021 979 2777
Email: mumtazz@xsinet.co.za
Address: 12 C Queen Street, Durbanville, Cape Town, South Africa
We are committed to resolving any concerns fairly and professionally.